Frequently Asked Questions
Everything you need to know about our exclusive drops and designer collaborations.
How do limited edition drops work?
Our limited edition fashion pieces and collectibles are released at specific dates and times. Items are available on a first-come, first-served basis and often sell out quickly. We recommend signing up for alerts to be ready when the drop goes live.
What is the return policy for Mattel Creations apparel?
We accept returns on unworn, unwashed apparel with original tags attached within 30 days of delivery. Please note that certain high-end designer collaborations and 'Made-to-Order' items may be final sale.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on the weight of your order and destination.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
Are your products ethically manufactured?
Mattel is committed to responsible sourcing. We work closely with our global supply chain partners to ensure all apparel and accessories meet our high standards for safety, labor rights, and environmental impact.